A voice of sanity, but not one, alas, from a publisher:
There is a lot of customer grumbling going on these days. After this year’s BEA, the (big) idea that emerged was the need for more direct conversation between publishers and readers.... It’s not that all problems can be solved in 140 characters or less (would that this were so!); it’s that the company hears what is being said and is working to address the problem.